Privacy Policy


Privacy Policy - Please Read

MDV Software Solutions (hereafter also “we,” “us,” “our,” and, “the Company”) is committed to providing its clients, customers and subscribers (hereafter also “you” or “your”) with exceptional service based on current Canadian and international regulations, including the EU's GDPR laws that came into effect on May 25, 2018. Protecting your personal information is of the highest priority. We will continue to inform our clients, customers and subscribers of why and how we collect, use and disclose their personal information, obtain their consent where required, and only handle their personal information in a manner that is lawful, reasonable and appropriate. Our privacy commitment includes ensuring the accuracy, confidentiality, and security of our clients’, customers’ and subscribers’  personal information and allowing our clients, customers and subscribers to request correction of or deletion of their personal information from our records at any time. 

COLLECTION OF PERSONAL INFORMATION 
First and foremost, at no point in time do we have access to our users' and/or customers' financial information. The encrypted information pertaining to any purchase on our website is shared strictly between the user(s)/customer(s) and their financial institution(s) as regulated by such financial institution(s). We do not, at any time, have access to customers' financial data. 
Unless the purposes for collecting personal information are obvious, and the client, customer or subscriber voluntarily provides his or her personal information for those purposes, we will communicate the purposes for which personal information is being collected in writing, before or at the time of collection. 
We will only collect client, customer and subscriber information that is necessary to fulfill the following purposes: to identify preferences; to deliver requested products and services; to process a subscription; to ensure a high standard of service, and to meet regulatory requirements. 
Since some countries have additional laws requiring consent from individuals before using cookies, by using our website you acknowledge that you give your consent to our use of cookies in accordance with the terms of this policy. 

CONSENT 
We will obtain client, customer and subscriber consent to collect, use or disclose personal information (except where, as noted below, we are authorized to do so without consent). Consent can be provided orally, in writing, electronically. Consent may also be implied where a client, customer and subscriber is given notice and a reasonable opportunity to opt out of his or her personal information being used for the marketing of services/products, and the client, customer or subscriber does not opt out. 
Subject to certain exceptions (e.g. the personal information is necessary to provide the service or product, or the withdrawal of consent would frustrate the performance of a legal obligation), clients, customers and subscribers can withhold or withdraw their consent from MDV Software Solutions to use their personal information in certain ways.  A clients’, customers’, or subscribers’ decision to withhold or withdraw his/her consent from certain uses of personal information may restrict our ability to provide a particular service or product.  If so, we will explain the situation to assist the client, customer and subscriber in making the decision. We may collect, use or disclose personal information without the client’s, customer’s or subscriber's knowledge or consent in the following limited circumstances: • When the collection, use or disclosure of personal information is permitted or required by law; In an emergency that threatens an individual's life, health, or personal security; When the personal information is available from a public source (e.g., a telephone directory); To protect ourselves from fraud; 

USE AND DISCLOSURE OF PERSONAL INFORMATION
We will only use or disclose client, customer and subscriber personal information where necessary to fulfill the purposes identified at the time of collection • To conduct client, customer and subscriber surveys in order to enhance the provision of our services; • To contact our clients, customers and subscribers directly about products and services that may be of interest; • To conduct client, customer and subscriber surveys in order to enhance the provision of our services; • To contact our clients, customers and subscribers directly about products and services that may be of interest to them; We will not use or disclose clients’, customers’ and subscribers’ personal information for any additional purpose unless we obtain consent to do so. We will never sell client, customer and subscriber lists or personal information to other parties. 

SECURING PERSONAL INFORMATION 
We are committed to ensuring the security of clients’, customers’ and subscribers’ personal information in order to protect it from unauthorized access, collection, use, disclosure, copying, modification or disposal or similar risks. 
We will use appropriate security measures when destroying a clients’, customers’ or subscribers’ personal information. 
We will continually review and update our security policies and controls as technology changes to ensure ongoing personal information security and compliance with the law. 

QUESTIONS, COMMENTS, COMPLAINTS 
The Privacy Officer or designated individual within our company is responsible for ensuring MDV Software Solutions compliance with this policy and the Personal Information Protection Act of Canada. 
Clients, customers and subscribers should direct any complaints, concerns or questions regarding MDV Software Solutions compliance in writing to our Privacy Officer or designated individual. If the Privacy Officer or designated individual is unable to resolve the concern, the client, customer or subscriber may also write to the Information and Privacy Commissioner of the Province of Alberta. 
Contact information for MDV Software Solutions (Support@MDVSoftwareSolutions.com)